Return policy - Nail Polish Cyprus | Mani-Magic.cy eshop

Return policy

As our client you are allowed to return the product(s) and receive a refund equal to the full price of the
returned item(s) if:

  1. Request for the refund is submitted within 14 days from the day of the confirmation of delivery(the moment when you or your representative collect the product from the carrier).
  2. Returned items are not damaged, not used, not modified or altered in any way that changes its original visual or physical characteristics.
  3. All original packages and seals must not be opened or broken.
  4. There is a warranty case with the purchased equipment within the warranty period according to
  5. the law. Applicable only for the equipment.

Alternatively, you can request for replacement of the product(s) which you find defective if it satisfies
conditions mentioned above.

To get your refund/replacement please follow the steps:

Step 1: Fill and submit the return form. Please make sure you put the correct order number and items you wish to return.
Step 2: If the request is submitted correctly and satisfies the conditions above, shortly you will receive instructions and address details to where it must be returned.
Step 3: Send back the items. If you whish us to cover return shipping costs please use the same courier service from whom you received our package and choose option to cover costs by receiving party. Make sure all returned items are intact and have its original package undamaged and sealed (as it was initially received). For defective pieces of equipment that you would like to return under the guaranty, please return it with the original package as well.
Step 4: As soon as we received returned items, we will check them and if these goods are not opened/damaged/ or used, or if the case of defects (under guaranty) are confirmed, we will reply you with the confirmation and refund or send a replacement shortly (normally within 1-2 days but not later that 14 days from the day of reception of the returned product).

! The refund is applicable only for the price of the returned item, excluding initial delivery costs (if any).

Return submission form

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